Shipping and delivery

Shipping costs:To Germany:For orders with a value up to EUR 100€: shipping costs EUR 6€For orders with a value above EUR 100€: free shippingTo Austria:For orders with a value up to EUR 100€: shipping costs EUR 9€For orders with a value above EUR 100€: free shippingTo EU countries (excl. Germany):For orders with a value up to EUR 250€: shipping costs EUR 17€For orders with a value above EUR 250€: free shippingAll other countries:For orders with a value up to EUR 250€: shipping costs EUR 25€For orders with a value above EUR 250€: free shippingDeliveryThe delivery time for Germany/Austria is 2-3 working days, while the delivery time to other EU-countries may take a little longer.Where is my package?Once your package has left our warehouse and is on its way to you, you will receive a shipping confirmation via email. This email contains all the important delivery details, along with a direct link to track your order. Using this link, you can see where your package is at any time and when it is expected to arrive.

Contact | get in touch with namuk

Q: Returns / exchanges / refunds

Returns:You can return your ordered items within 30 days without reason.Please fill in the return form for every return. Without this form we cannot guarantee a quick handling of your case. If you cannot find the form, please print one here for Return form. Please note that the shipment of the article is made on your own cost and risk.Please consider the following points for a return:The article needs to be unused.The article needs to be in original packaging.The product needs to be equipped with all hang tags and labels.Please send your parcel to:namuk GmbHc/o Multisped GmbH - Retouren/UmtauschLogistikzentrum Engen-WelschingenFriedrich-List-Straße 14DE-78234 EngenGermanyExchanges:We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund and place a new order for the correct item.If you purchased your namuk product from a retailer, please return it to that retailer.Refunds:In the event of a return, the full value of the goods will be credited to your bank/PayPal account or credit card upon receipt and if the three points described above are met. Your credit card will be credited within the next 10 days; it may take up to 30 days for this credit to appear on your statement.

Key information at a glance.

FAQ

Find the answers to your frequently asked questions here.

Shipping costs:

To Germany:

For orders with a value up to EUR 100€: shipping costs EUR 6€
For orders with a value above EUR 100€: free shipping

To Austria:

For orders with a value up to EUR 100€: shipping costs EUR 9€
For orders with a value above EUR 100€: free shipping

To EU countries (excl. Germany):

For orders with a value up to EUR 250€: shipping costs EUR 17€
For orders with a value above EUR 250€: free shipping

All other countries:

For orders with a value up to EUR 250€: shipping costs EUR 25€
For orders with a value above EUR 250€: free shipping

Delivery

The delivery time for Germany/Austria is 2-3 working days, while the delivery time to other EU-countries may take a little longer.

Where is my package?

Once your package has left our warehouse and is on its way to you, you will receive a shipping confirmation via email.

This email contains all the important delivery details, along with a direct link to track your order. Using this link, you can see where your package is at any time and when it is expected to arrive.

Returns:

You can return your ordered items within 30 days without reason.

Please fill in the return form for every return. Without this form we cannot guarantee a quick handling of your case. If you cannot find the form, please print one here for Return form. Please note that the shipment of the article is made on your own cost and risk.

Please consider the following points for a return:

The article needs to be unused.
The article needs to be in original packaging.
The product needs to be equipped with all hang tags and labels.

Please send your parcel to:

namuk GmbH
c/o Multisped GmbH - Retouren/Umtausch
Logistikzentrum Engen-Welschingen
Friedrich-List-Straße 14
DE-78234 Engen
Germany

Exchanges:

We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund and place a new order for the correct item.

If you purchased your namuk product from a retailer, please return it to that retailer.

Refunds:

In the event of a return, the full value of the goods will be credited to your bank/PayPal account or credit card upon receipt and if the three points described above are met.

Your credit card will be credited within the next 10 days; it may take up to 30 days for this credit to appear on your statement.